Effective Date: 3 June 2024

​

Thank you for shopping at Small e-Designs. We strive to provide high-quality digital products and excellent customer service. This Refunds and Returns Policy outlines the conditions and procedures for requesting a refund or return. Please read this policy carefully to understand your rights and our obligations.

 

1. Digital Products

Our digital products include web design templates, virtual assistance packages, and other downloadable content. As digital products cannot be physically returned, our refund policy is designed to address specific scenarios under which a refund may be issued.

 

2. Conditions for Refunds

Refunds for digital products are considered under the following conditions:

• Non-Delivery of Product: If you do not receive the digital product after purchase due to technical issues or errors on our part.

• Download Issues: If you experience significant difficulties downloading or accessing the product, and our support team is unable to resolve the issue.

• Defective Product: If the digital product is defective, not as described, or does not function as intended.

• Unauthorized Transactions: If your purchase was made without your authorization or consent.

 

3. Exclusions

Refunds will not be issued in the following cases:

• Change of Mind: If you change your mind after purchasing the digital product.

• Compatibility Issues: If the product is incompatible with your software or system, unless such incompatibility is due to misleading or incorrect information provided by us.

• Partial Use: If you have already used or partially consumed the digital product.

 

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email us at small.edesigns.au@gmail.com with the subject line "Refund Request."

2. Include Details: Provide your order number, the date of purchase, the name of the digital product, and a detailed explanation of the issue or reason for the refund request.

3. Supporting Evidence: If applicable, include screenshots or other evidence supporting your claim (e.g., error messages, download issues).

Our customer support team will review your request and respond within 7 business days. If your refund request is approved, we will process the refund to your original payment method within 14 business days.

 

5. Fees and Costs

There are no fees or costs associated with requesting a refund. However, please note that depending on your payment method, your financial institution may take additional time to process the refund.

 

6. Product Requirements

Given that our products are digital, there are no physical requirements for returns. However, customers are expected to:

• Uninstall or Delete: If a refund is issued, you must uninstall or delete any copies of the digital product from your devices.

• Non-Distribution: You agree not to distribute or share the digital product with others once a refund has been processed.

 

7. Contact Information for Customer Support

For any questions or concerns about our Refunds and Returns Policy, or if you need assistance with your purchase, please contact us:

Small e-Designs  
Bradman Drive,  
Sunbury VIC 3429  
Email: small.edesigns.au@gmail.com

​

We are committed to ensuring a fair and transparent process for all our customers. Your satisfaction is important to us, and we will do our best to resolve any issues you may encounter with our digital products.

​

By purchasing from Small e-Designs, you acknowledge that you have read and understood this Refunds and Returns Policy and agree to its terms.

 

Thank you for choosing Small e-Designs.